Customer Service Representative – Remote

UnitedHealth Group

  • Freelance

To apply for this job please visit www.jobs2careers.com.

You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Who says house calls are a thing of the past? At UnitedHealth Group, we re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here s an opportunity with one of our most exciting business areas: Optum – a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Now s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work an 8-hour shift between our normal business hours of 7:00 am to 7:30 pm. It may be necessary, given the business need, to work occasional overtime or weekends.

There are several steps in our hiring process – it s a thorough process because we want to ensure the best job and culture fit for you and for us. In today s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

*All Telecommuters will be required to adhere to UnitedHealth Group s Telecommuter Policy.

Primary Responsibilities:

    • Call members to schedule in home visits with a Physician or a Nurse Practitioner
    • Answer inbound calls from members and assist them with their inquiries
    • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

    • High School Diploma / GED (or higher)
    • 1+ years of call center and/or sales experience
    • Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
    • Ability to maintain confidentiality and adhere to HIPAA requirements
    • Must be able to work an 8-hour shift between normal business hours between 7:00am to 7:30pm
    • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

    • Experience working in the health care industry
    • Experience working with Medicaid or Medicare
    • Experience working in a customer retention focused role

Telecommuting Requirements:

    • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
    • Ability to keep all company sensitive documents secure (if applicable)
    • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
    • Must be able to connect directly into internet? ?via hard wire (either directly to modem or router)

Soft Skills:

    • Ability to type and talk at the same time while navigating through multiple screens
    • Experience working in a metric-driven work environment
    • Experience using an auto dialer system

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey.

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Call Center, Call Center Representative, Customer Service, Customer Service Rep, Sales, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Job Overview